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Frequently Asked Questions

What are the best thermostat settings to save energy in my home?

Heating – no higher than 68 degrees; Cooling – no lower than 78 degrees.  The Department of Energy (DOE) suggests finding a level where you are comfortable and leaving it there.


Should I adjust my thermostat when I go to work?

Using a programmable (setback) thermostat model that ensures “smart recovery” (without bringing on 2nd stage electric resistance heat strips) can generate savings.  Otherwise, heat pumps operate best in the winter when a steady temperature is maintained.

As fossil fuel furnaces generally have one stage, they can be set back manually or with a simple programmable (setback) thermostat.

During the summer, try setting the temperature up to 78 degrees when you go to work.


Should I set my heating and air conditioning system’s thermostat for continuous fan to circulate the air?

We recommend against this.  Operating the fan on “continuous” can reduce your air conditioning system’s moisture removal capability.  And it may contribute to increased duct leakage infiltration, summer and winter.  Also, the fan motor uses energy.


Should I close off rooms we aren’t using?

Shutting off rooms can actually increase your heating and cooling cost by causing additional air leaks.  The closed-off room becomes pressurized pushing conditioned air to the outside around windows.


How about closing supply air registers in rooms we aren’t using?

Shutting registers pressurizes the branch duct serving that register, likely increasing duct leakage.


How often should I change my filters?

Once a month is best. Try using filter whistles.


Is it better to use portable space heaters or my central system to heat?

Space heaters can be costly to operate.  At $0.10 per KWH one can cost $0.15 per hour of operation.


What is the difference between an air conditioner and a heat pump?

An air conditioner removes heat from your home and discharges it outside.


A heat pump, in the summer, operates like an air conditioner.  In the winter, it removes heat from the outside air and discharges it inside.


Can ceiling fans really help cut cooling and heating costs?

Yes.  Try setting your thermostat to 78 degrees in the summer while running your ceiling fans.  In the winter, reverse the paddle direction and run on low to bring warmer air down from ceiling.  Turn fans off when you leave.


How much insulation should I have in my attic?

R38 is ideal in most climates, except for very cold climates in the northern part of the U.S.  However, if you already have at least R19 insulation, the payback for additional insulation may be long.  Look for areas in your home without insulation; i.e., attic hatches, basement walls.


Will replacement windows pay for themselves?

If your windows now are single pane, installing storm windows can provide a payback in the 7-9 year range.


Replacement windows may take considerably longer.  You may have reasons other than saving energy for purchasing replacement windows.


What temperature should we set our water heater on?

120° for safety.  Also, the hotter water is in the tank, the more corrosive it is.


Are tankless water heaters better than standard water heaters?

Today’s water heater tanks are so well insulated that standby heat loss through the storage tank walls is minimal.


An 80 gallon electric water heater provides more than enough hot water for most families.


The easiest way to lower water heater cost is by using less water.  A low flow shower head will help decrease your usage.


Should we turn our water heater off when we go on vacation?

Since today’s water heater tanks are so well insulated, savings from turning off your water heater are very minimal.


How about water heater insulation jackets?

Insulating jackets can save if your water heater is in unconditioned space.  Refer to your owner’s manual to ensure this is an approved measure.


Are compact fluorescents as great as people say they are?

Compact fluorescent lamps can provide the same light as incandescent lamps at approximately ¼ of the operating cost.


What if my CFL’s burn out too quickly?

A CFL’s life may be shortened by operating in a contained fixture or turning off and on frequently.


What about LED replacement lamps for incandescent lamps?

LED bulbs will user fewer watts than incandescent and CFL lamps. When choosing the appropriate size bulb, purchase by lumen, not watts. The more lumens, the brighter the light. Because LED bulbs are much more efficient than other lighting types, you will need fewer watts. For example: A 40 watt equivalent LED bulb will provide the same lumens as a 60 watt equivalent CFL.


How much does it cost to run an appliance?

Which appliance?  We can give you a rough estimate, but the power you use will depend on your actual appliance’s efficiency & how often you operate it.  For a the Department of Energy's appliance energy calculator, click here.


My neighbor next door has a utility bill much less than mine.  Why?

Many factors affect energy use.  To contact an energy advisor for additional assistance, click here.


We were gone for most of last month; why is our bill so high?

Even though you’re not home there are appliances still running, such as the air conditioner, water heater, refrigerator, etc.


If a water heater element burns out, does it cause the water heater to use more electricity?

If the water temperature suddenly rises or the hot water runs out during the first shower, it should be investigated as soon as possible.


If the lower element burns out, you will have less hot water.


If the upper element burns out, you probably will have NO hot water.


Be sure to verify periodically that water is not leaking from the pop-off valve drain or drain-off valve, which could increase energy usage substantially.


What does “Capital Credit Refund” mean?

A Capital Credit Refund is a special benefit to you for being a member of an electric cooperative.  Because it is a not-for-profit organization, your co-op may return money to members whenever annual revenues exceed costs.  The size of your Capital Credit Refund is determined on a present schedule and by policies approved of by your co-op’s Board of Directors.


What does Environmental Surcharge on my bill mean?

The surcharge reflects the cost of equipment and other expenses our power supplier incurs as it complies with EPA regulations on power plant emissions.  Most major electric utilities in Kentucky have this surcharge on their bills.


The charge is a pass-through from our wholesale energy supplier, East Kentucky Power Cooperative (EKPC).  The charge is based on a formula approved by state regulators.  EKPC bills BGEnergy and then those costs are passed through to our members.


What does Fuel Adjustment Clause on my bill mean?

It recovers a portion of the cost of coal and natural gas needed to run power plants, and costs to buy power from other utilities.


It has nothing to do with the cost of gasoline for BGEnergy’s trucks.  The fuel charge recovers a portion of the costs incurred by our power supplier, East Kentucky Power Cooperative, for coal and natural gas to operate its electric plants, and their costs to buy power from other utilities.


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contact us byemailor calling 888-546-4243.


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